CANCELLATION

We reserve the sole right to cancel your order under the following circumstances:

1. In the event the designated address falls outside the delivery zone offered by us.
2. Failure to contact you by phone or email at the time of confirming the order booking.
3. Failure to deliver your order due to lack of information, direction, or authorization from you at the time of delivery.

REFUNDS / RETURNS

1. Store/Seller Return Policy is solely applicable on Weedeo App. Weedeo is only a marketplace and does not interfere with the Store Return Policy.
2. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on Weedeo platform.
3. You will be able to return the purchased product either by walking into the store or by using the App return process. Customer will be able to request for refund or exchange. 
4. If you choose to return the purchased product by walking into the store, (in the case of refund), let the store approve the refund. Once the store makes the payment through the App, you will receive the amount into the account/card i.e., into the original payment method used by you. In the case of exchange, you can simply exchange the product once the store approves. If rejected, no refund or exchange will be done.   
5. You can choose to return the purchased product using the App via its return option. Based on the reason or information you provide, If the return is rejected by store, the product will stay with you and no refund or exchange will be done. If the store approves the return, then our courier partner will pick up the product from you and delivers to the store/seller. Here the return delivery charge will be paid by the store. Now the store can further physically verify the product and make a decision to approve refund or exchange based on the request type from customer; or reject the refund or exchange based on the store return policy. If the refund is approved, then the store can pay the refund amount on the App and the amount will be credited to you. Decision on refunds shall be at the store/seller sole discretion and shall be final and binding. If exchange is approved, then the courier partner will come and pick the new product and deliver to the customer. If rejected, the courier partner will come and pick the same original purchased product and deliver back to you. Delivery charges in the return scenarios will be borne by the store/seller.
6. The refund amount shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card.