This Privacy Policy
(“Policy”)
describes the policies and procedures on the collection, use, disclosure, and
protection of your information when you use our website weedeo.co, or the Weedeo
mobile application (collectively, “Weedeo
Platform”) made available by
Lookbooks Tech Private Limited (“Weedeo”, “Company”, “we”, “us” and “our”), a private company established under the laws of
India having its Corporate office at T-Hub, IIIT Campus, Gachibowli,
Hyderabad – 500032.
The terms “you” and “your” refer
to the user of the Weedeo Platform. The term
“Services”
refers to any services offered by Weedeo, whether on the Weedeo Platform or
otherwise.
Please read this Policy before using the Weedeo Platform
or submitting any personal information to Weedeo. This Policy is a part of and
incorporated within, and is to be read along with, the Terms of Use.
YOUR CONSENT
By using the Weedeo Platform and the Services, you agree
and consent to the collection, transfer, use, storage, disclosure, and sharing of
your information as described and collected by us in accordance with this Policy.
If you do not agree with the Policy, please do not use or access the Weedeo
Platform.
POLICY CHANGES
We may occasionally update this Policy and such changes
will be posted on this page. If we make any significant changes to this Policy we
will endeavour to provide you with reasonable notice of such changes, such as via
prominent notice on the Weedeo Platform or to your email address on record, and
where required by applicable law, we will obtain your consent. To the extent
permitted under the applicable law, your continued use of our Services after we
publish or sending a notice about our changes to this Policy shall constitute your
consent to the updated Policy.
LINKS TO OTHER WEBSITES
The Weedeo Platform may contain links to other websites.
Any personal information about you collected whilst visiting such websites is not
governed by this Policy. Weedeo shall not be responsible for and has no control over
the practices and content of any website accessed using the links contained on the
Weedeo Platform. This Policy shall not apply to any information you may disclose to
any of our service providers/service personnel, which we do not require you to
disclose to us or any of our service providers under this Policy.
INFORMATION WE COLLECT FROM YOU
We will collect and process the following information
about you:
- Information you give us - This includes information submitted when you:
- Create or update your
Weedeo account, which may include your name, email, phone number, login name and
password, address, payment or banking information, date of birth, and profile
picture. If you sign in to the Weedeo Platform through third-party sign-in
services, such as Facebook, Google Plus or Gmail or any other social networking
or similar site (collectively, “SNS”), an option of which may be
provided to you by Weedeo at its sole discretion, you will be allowing us to
pass through and receive from the SNS your log-in information and other user
data; or
- Provide content to us,
which may include reviews, ordering details and history, favourite vendors,
special merchant requests, the contact information of people you refer to us,
and other information you provide on the Weedeo Platform
(“Your Content”).
- Use our Services, we may
collect and store information about you to process your requests and
automatically complete forms for future transactions, including (but not limited
to) your phone number, address, email, billing information, and credit or
payment card information.
- Correspond with Weedeo for
customer support;
- Participate in the
interactive services offered by the Weedeo Platform, such as discussion boards,
competitions, promotions or surveys, other social media functions or make
payments, etc., or
- Enable features that
require Weedeo's access to your address book or calendar;
- Report problems for
troubleshooting.
- If you sign up to use our
Services as a merchant or a delivery partner, we may collect location details,
copies of government identification documents and other details (KYC), call and
SMS details.
- Information we collect about you
- With regard to each of your
visits to the Weedeo Platform, we will automatically collect and analyse the
following demographic and other information:
- When you communicate with
us (via email, phone, through the Weedeo Platform, or otherwise), we may
maintain a record of your communication;
- Location information: Depending on the Services that you use, and your app
settings or device permissions, we may collect your real-time information or approximate location information as
determined through data such as GPS, IP address;
- Usage and Preference Information: We collect information as to how you interact with
our Services, preferences expressed, and settings chosen. Weedeo Platform
includes the Weedeo advertising services (“Ad Services”), which may
collect user activity and browsing history within the Weedeo Platform and across
third-party sites and online services, including those sites and services that
include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or
related services or through the use of cookies. Our Ad Services collect browsing
information including without limitation your Internet protocol (IP) address and
location, your login information, browser type, and version, date and time
stamp, user agent, Weedeo cookie ID (if applicable), time zone setting, browser
plug-in types and versions, operating system and platform, and other information
about user activities on the Weedeo Platform, as well as on third-party sites
and services that have embedded our Pixels, widgets, plug-ins, buttons, or
related services;
- Transaction Information: We collect transaction details related to your use
of our Services, and information about your activity on the Services, including
the full Uniform Resource Locators (URL), the type of services you
requested or provided, comments, domain names, search results selected, number
of clicks, information and pages viewed and searched for, the order of those
pages, length of your visit to our Services, the date and time you used the
Services, amount charged, details regarding the application of promotional code,
methods used to browse away from the page and any phone number used to call our
customer service number and other related transaction details;
- Device Information: We may collect information about the devices you use
to access our Services, including the hardware models, operating systems and
versions, software, file names, and versions, preferred languages, unique device
identifiers, advertising identifiers, serial numbers, device motion information,
and mobile network information. Analytics companies may use mobile device IDs to
track your usage of the Weedeo Platform;
- Stored information and files: Weedeo mobile application (Weedeo app) may
also access metadata and other information associated with other files stored on
your mobile device. This may include, for example, photographs, audio and video
clips, personal contacts, and address book information. If you permit the Weedeo
app to access the address book on your device, we may collect names and contact
information from your address book to facilitate social interactions through our
services and for other purposes described in this Policy or at the time of
consent or collection. If you permit the Weedeo app to access the calendar on
your device, we collect calendar information, such as event title and
description, your response (Yes, No, Maybe), date and time, location, and number
of attendees.
- If you are a partner,
vendor, merchant or a delivery partner, we will, additionally, record your calls
with us made from the device used to provide Services, related call details, SMS
details location, and address details.
- Information we receive from other sources
-
- We may receive information
about you from third parties, such as other users, partners (including ad
partners, analytics providers, search information providers), or our affiliated
companies or if you use any of the other websites/apps we operate or the other
services we provide. Users of our Ad Services and other
third-parties may share information with us such as the cookie ID, device ID, or
demographic or interest data, and information about content viewed or actions
taken on a third-party website, online services, or apps. For example, users of
our Ad Services may also be able to share customer list information (e.g., email
or phone number) with us to create customized audience segments for their ad
campaigns.
- When you sign in to Weedeo
Platform with your SNS account, or otherwise connect to your SNS account with
the Services, you consent to our collection, storage, and use, in accordance
with this Policy, of the information that you make available to us through the
social media interface. This could include, without limitation, any information
that you have made public through your social media account, information that
the social media service shares with us, or information that is disclosed during
the sign-in process. Please see your social media provider’s privacy
policy and help center for more information about how they share information
when you choose to connect your account.
- If you are a partner,
vendor, merchant or delivery partner, we may, additionally, receive feedback and
rating from other users.
COOKIES
Our Weedeo Platform and third parties with whom we
partner may use cookies, pixel tags, web beacons, mobile device IDs, “flash
cookies” and similar files or technologies to collect and store information
with respect to your use of the Services and third-party websites.
Cookies are small files that are stored on your browser
or device by websites, apps, online media, and advertisements. We use cookies
and similar technologies for purposes such as:
- Authenticating
users;
- Remembering user
preferences and settings;
- Determining the popularity
of content;
- Delivering and measuring
the effectiveness of advertising campaigns;
- Analysing site traffic and
trends, and generally understanding the online behaviours and interests of
people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a
tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online
ad or email), and is used to count or track things like activity on a webpage or ad
impressions or clicks, as well as to access cookies stored on users’
computers. We use pixel tags to measure the popularity of our various pages,
features, and services. We also may include web beacons in e-mail messages or
newsletters to determine whether the message has been opened and for other
analytics.
To modify your cookie settings, please visit your
browser’s settings. By using our Services with your browser settings to accept
cookies, you are consenting to our use of cookies in the manner described in this
section.
We may also allow third parties to provide audience
measurement and analytics services for us, to serve advertisements on our behalf
across the Internet, and to track and report on the performance of those
advertisements. These entities may use cookies, web beacons, SDKs, and other
technologies to identify your device when you visit the Weedeo Platform and use our
Services, as well as when you visit other online sites and services.
USES OF YOUR INFORMATION
- We use the information we
collect for the following purposes, including:
- To provide, personalise,
maintain and improve our products and services, such as to enable deliveries and
other services, enable features to personalise your Weedeo account;
- To carry out our
obligations arising from any contracts entered into between you and us and to
provide you with the relevant information and services;
- To administer and enhance
the security of our Weedeo Platform and for internal operations, including
troubleshooting, data analysis, testing, research, statistical and survey
purposes;
- To provide you with
information about services we consider similar to those that you are already
using, or have enquired about, or may interest you. If you are a registered
user, we will contact you by electronic means (e-mail or SMS, or telephone) with
information about these services;
- To understand our users
(what they do on our Services, what features they like, how they use them,
etc.), improve the content and features of our Services (such as by
personalizing content to your interests), process and complete your
transactions, make special offers, provide customer support, process and respond
to your queries;
- To generate and review
reports and data about, and to conduct research on, our user base and Service
usage patterns;
- To allow you to
participate in interactive features of our Services, if any; or
- To measure or understand
the effectiveness of advertising we serve to you and others, and to deliver
relevant advertising to you.
- If you are a partner,
vendor or merchant or delivery partner, to track the progress of delivery or
status of the order placed by our customers.
We may combine the information that we receive from third
parties with the information you give to us and the information we collect about you
for the purposes set out above. Further, we may anonymize and/or de-identify
information collected from you through the Services or via other means, including
via the use of third-party web analytic tools. As a result, our use and disclosure
of aggregated and/or de-identified information are not restricted by this Policy,
and it may be used and disclosed to others without limitation.
We analyse the log files of our Weedeo Platform that may
contain Internet Protocol (IP) addresses, browser type and language, Internet
service provider (ISP), referring, app crashes, page viewed and exit websites and
applications, operating system, date/time stamp, and clickstream data. This
helps us to administer the website, to learn about user behaviour on the site, to
improve our product and services, and to gather demographic information about our
user base as a whole.
DISCLOSURE AND DISTRIBUTION OF YOUR
INFORMATION
We may share your information that we collect for the
following purposes:
- With Service Providers: We may share your information with our vendors,
consultants, marketing partners, research firms, and other service providers or
business partners, such as payment processing companies, to support our
business. For example, your information may be shared with outside vendors to
send you emails and messages or push notifications to your devices in relation
to our Services, to help us analyze and improve the use of our Services, to
process and collect payments. We also may use vendors for other projects, such
as conducting surveys or organizing sweepstakes for us.
- With Partner Vendors/Merchant: While you place a request to order products
through the Weedeo Platform, your information is provided to us and to the
vendors/merchants with whom you may choose to order. In order to facilitate your
online product order processing, we provide your information to that
vendor/merchant in a similar manner as if you had made a product order directly
with the store. If you provide a mobile phone number, Weedeo may send you text
messages regarding the order’s delivery status.
- With Other Users: If you are a delivery partner, we may share your name,
phone number and/or profile picture (if applicable), tracking details with other
users to provide them the Services.
- For Crime Prevention or
Investigation: We may share this
information with governmental agencies or other companies assisting us when we
are:
- Obligated under the
applicable laws or in good faith to respond to court orders and processes;
or
- Detecting and
preventing against the actual or potential occurrence of identity theft,
fraud, abuse of services, and other illegal acts;
- Responding to claims
that an advertisement, posting, or other content violates the intellectual
property rights of a third-party;
- Under a duty to
disclose or share your personal data in order to enforce our Terms of Use
and other agreements, policies or to protect the rights, property, or safety
of the company, our customers, or others, or in the event of a claim or
dispute relating to your use of our Services. This includes exchanging
information with other companies and organizations for the purposes of fraud detection and credit
risk reduction.
- For Internal Use: We may share your information with any present or
future member of our “Group” (as defined below)or affiliates for our
internal business purposes The term “Group” means, with respect to
any person, any entity that is controlled by such person, or any entity that
controls such person, or any entity that is under common control with such
person, whether directly or indirectly, or, in the case of a natural person, any
Relative (as such term is defined in the Companies Act, 1956 and Companies Act,
2013 to the extent applicable) of such person.
- With Advertisers and advertising
networks: We may work with third
parties, such as network advertisers to serve advertisements on the Weedeo
Platform and on third-party websites or other media (e.g., social networking
platforms). These third parties may use cookies, JavaScript, web beacons
(including clear GIFs), Flash LSOs, and other tracking technologies to measure
the effectiveness of their ads and to personalize advertising content to
you.
While you cannot opt out of advertising on the Weedeo
Platform, you may opt out of much interest-based advertising on third-party sites and
through third-party ad networks (including DoubleClick Ad Exchange, Facebook
Audience Network, and Google AdSense). For more information, visit http://www.aboutads.info/choices. Opting out means that you will no longer receive
personalized ads by third parties ad networks from which you have opted out, which
is based on your browsing information across multiple sites and online services. If
you delete cookies or change devices, your opt-out may no
longer be effective.
- To fulfill the purpose for
which you provide it.
- We may share your
information other than as described in this Policy if we notify you and you
consent to the sharing.
DATA SECURITY PRECAUTIONS
We have in place appropriate technical and security
measures to secure the information collected by us.
We use vault and tokenization services from third-party
service providers to protect the sensitive personal information provided by you. The
third-party service providers with respect to our vault and tokenization services
and our payment gateway and payment processing are compliant with the payment card
industry standard (generally referred to as PCI compliant service providers). You
are advised not to send your full credit/debit card details through unencrypted
electronic platforms. Where we have given you (or where you have chosen) a username
and password, which enables you to access certain parts of the Weedeo Platform, you
are responsible for keeping these details confidential. We ask you not to share your
password with anyone.
Please be aware that the transmission of information via
the internet is not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data transmitted through the
Weedeo Platform. Once we have received your information, we will use strict
physical, electronic, and procedural safeguards to try to prevent unauthorised
access.
OPT-OUT
When you sign up for an account, you are opting in to
receive emails from Weedeo. You can log in to manage your email
preferences [here] or you can follow the “unsubscribe”
instructions in commercial email messages, but note that you cannot opt out of
receiving certain administrative notices, service notices, or legal notices from
Weedeo.
If you wish to withdraw your consent for the use and
disclosure of your personal information in the manner provided in this Policy,
please write to us at [•]. Please note that we may take time to process such
requests, and your request shall take effect no later than 5 (Five) business days
from the receipt of such request, after which we will not use your personal data for
any processing unless required by us to comply with our legal obligations. We may
not be able to offer you any or all Services upon such withdrawal of your
consent.
GRIEVANCE OFFICER AND WEEDEO PLATFORM SECURITY
If you have any queries relating to the processing or
usage of information provided by you in connection with this Policy, please email us
at contact@weedeo.co or write to our Grievance Officer at the following
address:
Weedeo Grievance Officer
Lookbooks
Tech Private Limited,
T-Hub, IIIT Campus, Gachibowli, Hyderabad –
500032.
If you come across any abuse or violation of the Policy,
please report to contact@weedeo.co
Further, please note that the Weedeo Platform stores your
data with the cloud platform of Amazon Web Services provided by Amazon Web Services,
Inc., which may store this data on their servers located outside of India. Amazon
Web Services has security measures in place to protect the loss, misuse, and
alteration of the information, details of which are available at
https://aws.amazon.com/. The privacy policy adopted by Amazon Web Services is
detailed in https://aws.amazon.com/privacy. In the event you have questions or concerns about the
security measures adopted by Amazon Web Services, you can contact their data
protection/privacy team / legal team or designated grievance officer at
these organisations, whose contact details are available in its privacy policy, or
can also write to our Grievance Officer at the address provided above.